Privacy Policy
1. Introduction
Mad Casino is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online casino platform.
We comply with the Privacy Act 2020 and other applicable New Zealand privacy laws. Please read this policy carefully to understand our privacy practices.
2. Data Controller Information
Mad Casino is the data controller responsible for your personal information. We are based in New Zealand and operate under New Zealand gaming regulations.
For privacy-related inquiries, you can contact our Data Protection Officer through our website.
3. What Data We Collect
Personal Information
- Name, date of birth, and identity verification documents
- Email address and phone number
- Residential address and postal address
- Payment method details (credit card, bank account, digital wallet information)
- Tax identification information where required
Gaming Information
- Gaming history and betting patterns
- Account balance and transaction records
- Gameplay preferences and session duration
- Bonuses claimed and promotional interactions
Technical Information
- IP address and device identifiers
- Browser type, operating system, and device specifications
- Pages visited and features used on our platform
- Referring website and exit pages
- Interaction data and clickstream information
4. How We Use Your Data
Mad Casino uses your personal information for the following purposes:
- To create and maintain your gaming account
- To process deposits, withdrawals, and gaming transactions
- To verify your identity and prevent fraud or illegal activity
- To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
- To provide customer support and respond to your inquiries
- To send promotional communications, bonuses, and special offers (with your consent)
- To improve our platform and user experience
- To conduct analytics and monitor gaming patterns for responsible gambling measures
- To comply with legal obligations and gaming regulations in New Zealand
5. Cookies and Tracking Technologies
Mad Casino uses cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about how you use our platform.
Types of cookies we use:
- Essential cookies: Necessary for site functionality, security, and account management
- Performance cookies: Track site usage and performance to improve our services
- Marketing cookies: Used to deliver targeted advertisements and track campaign effectiveness
- Preference cookies: Remember your settings and preferences
You can control cookie settings through your browser. However, disabling certain cookies may limit your ability to access Mad Casino's features.
6. Data Sharing with Third Parties
Mad Casino does not sell your personal information. However, we may share your data with trusted third parties for specific purposes:
- Payment processors: To process gaming transactions and payments
- Identity verification providers: To comply with KYC and AML requirements
- Gaming regulators: As required by New Zealand gaming authorities
- Responsible gambling organizations: To support player safety initiatives
- Law enforcement: When legally required or to prevent illegal activity
- Service providers: Cloud hosting, analytics, and customer support vendors
All third parties are contractually obligated to maintain confidentiality and use your data only for specified purposes.
7. Data Retention Period
Mad Casino retains your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account information is retained while your account is active and for 7 years after closure
- Transaction records are retained for 7 years to comply with financial regulations
- Identity verification documents are retained for 7 years
- Marketing data is retained until you unsubscribe from communications
- Technical and analytics data is typically retained for 12 months
You may request deletion of your data where legally permitted, subject to regulatory requirements.
8. Your Rights
Under the Privacy Act 2020, you have the following rights:
- Right to access: Request a copy of the personal information we hold about you
- Right to correction: Request that we correct inaccurate or incomplete information
- Right to deletion: Request deletion of your data where permitted by law
- Right to opt-out: Unsubscribe from marketing communications at any time
- Right to complaint: Lodge a complaint with the Privacy Commissioner if you believe your privacy rights have been violated
- Right to data portability: Request your data in a portable format
To exercise any of these rights, please contact us through our website.
9. Security Measures
Mad Casino implements comprehensive security measures to protect your personal and financial information:
- Industry-standard SSL/TLS encryption for data transmission
- Secure password policies and two-factor authentication options
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Secure data storage with firewalls and intrusion detection systems
- Employee confidentiality agreements and data protection training
While we employ robust security measures, no system is completely secure. We encourage you to protect your account credentials and notify us immediately of any suspicious activity.
10. Changes to This Policy
Mad Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the effective date.
Your continued use of Mad Casino following changes to this policy constitutes your acceptance of the updated terms.
11. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Through our website contact form available at the footer
You can also review our Terms and Conditions, Responsible Gambling Policy, or visit our homepage at Mad Casino.
If you have an unresolved privacy concern, you may contact the Privacy Commissioner of New Zealand.