Terms & Conditions
1. Introduction & Acceptance of Terms
Welcome to Mad Casino. These Terms & Conditions ("Terms") govern your use of our website, mobile application, and all services offered by Mad Casino ("we," "us," "our," or "Mad Casino"). By accessing, registering with, or using Mad Casino in any way, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
Mad Casino is operated in accordance with the laws of New Zealand and holds appropriate gaming licenses and authorisations under the Gambling Act 2003. Your use of Mad Casino constitutes acceptance of all terms, conditions, and policies contained herein.
2. Eligibility
You must be at least 18 years of age to use Mad Casino and participate in any gaming activities. By registering an account, you represent and warrant that you are legally of age in your jurisdiction and that you have the legal capacity to enter into this agreement.
Mad Casino reserves the right to verify your age and identity at any time. Failure to provide accurate information may result in account suspension or closure and forfeiture of funds. You must not use Mad Casino if you are prohibited from doing so under the laws of your jurisdiction.
3. Account Registration & Verification
To access Mad Casino's services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and are solely liable for all activity that occurs under your account.
You agree to notify Mad Casino immediately of any unauthorised use of your account. Mad Casino may require identity verification, including government-issued identification and proof of address, to comply with anti-money laundering regulations. Accounts may be suspended until verification is completed.
You must not create multiple accounts, share your account with others, or use another person's account. Duplicate accounts will be closed, and funds may be forfeited.
4. Deposits & Withdrawals
Mad Casino accepts deposits through various payment methods displayed on our website. All deposits must be made in your own name and from your own payment source. We do not accept deposits made by third parties.
Withdrawal requests must be processed to the original payment method used for deposits when possible. Mad Casino reserves the right to decline withdrawal requests if verification requirements have not been met or if we suspect fraudulent activity. Withdrawal processing times vary by payment method and may take up to 5-10 business days.
Mad Casino does not charge fees for deposits or withdrawals, though your payment provider may impose charges. Minimum and maximum deposit and withdrawal limits apply and are displayed during the transaction process.
5. Bonus Terms & Wagering Requirements
Mad Casino offers promotional bonuses subject to specific terms and conditions. All bonuses are subject to wagering requirements, which must be completed before funds can be withdrawn. The wagering multiplier, eligible games, maximum bet limits, and expiration dates for each bonus are clearly communicated at the time of offer.
Bonuses are non-transferable and cannot be exchanged for cash. Mad Casino reserves the right to void bonuses and associated winnings if we determine bonus terms have been breached or abused. Certain games may contribute less to wagering requirements than others, or may be excluded entirely.
Players must have completed account verification before bonus funds can be released. Mad Casino reserves the right to modify, suspend, or withdraw any promotional offer at any time.
6. Prohibited Activities
You agree not to engage in any of the following activities while using Mad Casino:
- Using Mad Casino while under the influence of alcohol or drugs
- Attempting to manipulate, hack, or disrupt Mad Casino's systems or services
- Using automated tools, bots, or scripts to access Mad Casino
- Colluding with other players to gain unfair advantage or exploit bonuses
- Using multiple accounts to circumvent restrictions or claim duplicate bonuses
- Depositing funds obtained through illegal means
- Conducting money laundering or terrorist financing activities
- Accessing Mad Casino from jurisdictions where it is prohibited by law
- Engaging in any fraudulent or dishonest behaviour
Mad Casino may investigate suspected violations and, at our sole discretion, suspend or permanently close your account. Any funds held may be forfeited, and we may report suspected illegal activity to relevant authorities.
7. Limitation of Liability
Mad Casino provides its services on an "as is" basis. To the fullest extent permitted by law, Mad Casino is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages.
Mad Casino does not guarantee that our services will be uninterrupted, error-free, or free from viruses or malicious code. We are not responsible for losses incurred due to technical failures, connectivity issues, or third-party payment processor errors, except where such liability cannot be excluded under New Zealand law.
Your total liability for any claim against Mad Casino shall not exceed the amount you deposited into your account in the 12 months preceding the claim.
8. Account Closure & Self-Exclusion
You may close your Mad Casino account at any time by contacting our support team through our website. Any remaining balance will be returned to your verified payment method within 10 business days.
If you believe you have a gambling problem, Mad Casino encourages you to use our self-exclusion feature, which allows you to voluntarily exclude yourself from all gaming activities for a minimum period of your choosing. During a self-exclusion period, your account will be restricted, and you will not be able to access Mad Casino's services.
Self-exclusion can be initiated through your account settings or by contacting our support team. Once activated, self-exclusion cannot be lifted before the agreed period expires, except in limited circumstances permitted by New Zealand law. For additional support, visit our responsible gambling page or contact Gambling Helpline Aotearoa.
9. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of Mad Casino shall be resolved exclusively through the courts of New Zealand.
Before initiating legal proceedings, you agree to attempt resolution through informal dispute resolution with our support team. If a dispute cannot be resolved informally within 30 days, either party may pursue formal legal remedies. Mad Casino complies with all requirements under the Gambling Act 2003 and related New Zealand gaming regulations.
10. Changes to Terms
Mad Casino reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of Mad Casino following any modification constitutes acceptance of the revised Terms. Material changes will be communicated to registered users via email where practicable.
Your continued access to and use of Mad Casino following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to any modified Terms, you must stop using Mad Casino immediately.
Additional Information
For questions about these Terms, please contact Mad Casino support through our website. You may also review our Privacy Policy and Responsible Gambling information for additional details about how we handle your data and promote safe gaming practices.
Mad Casino is committed to providing a safe, fair, and responsible gaming environment in compliance with all applicable New Zealand laws and regulations.