Responsible Gambling
Our Commitment to Responsible Gambling
At Mad Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We recognise that gambling should be entertainment, not a way to make money or solve financial problems. We take our responsibility seriously and have implemented comprehensive measures to promote responsible gambling practices across our platform.
We believe that informed players make better decisions. That's why we provide tools, resources, and support to help you maintain control of your gaming activity and enjoy our services responsibly.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. It's important to recognise the warning signs early. If you notice any of the following behaviours in yourself or someone you know, it may be time to seek help:
- Spending more time or money on gambling than intended
- Feeling the need to gamble with increasing amounts of money to achieve the same level of excitement
- Repeatedly trying to cut back or stop gambling without success
- Feeling anxious, irritable, or restless when attempting to reduce gambling
- Using gambling to escape from problems, stress, or negative emotions
- Chasing losses by gambling more to recover money that was lost
- Lying to family members or friends about the extent of your gambling
- Jeopardising relationships, work, or educational opportunities due to gambling
- Borrowing money or experiencing financial difficulties to fund gambling
- Feeling unable to control your gambling behaviour despite wanting to stop
Self-Assessment Tool
Ask yourself the following questions honestly. If you answer "yes" to more than one question, you may benefit from speaking with a professional or contacting a helpline:
- Do you ever gamble longer than you intended?
- Do you spend more money on gambling than you can afford to lose?
- Have you ever lied to family or friends about how much you gamble?
- Do you feel stressed or anxious if you cannot gamble?
- Do you gamble to escape from problems or difficult feelings?
- Have you tried to stop or reduce your gambling without success?
- Have you borrowed money to gamble or to pay off gambling debts?
- Have your relationships or work suffered because of your gambling?
Setting Personal Limits
One of the most effective ways to gamble responsibly is to set personal limits before you start playing. Mad Casino provides tools that allow you to establish and manage these limits:
Deposit Limits
Set a maximum amount of money you are willing to deposit into your account during a specified period (daily, weekly, or monthly). Once you reach your deposit limit, you will not be able to deposit additional funds until the period resets.
Loss Limits
Establish a maximum amount of money you are willing to lose during a set timeframe. When you reach this limit, your account will be temporarily suspended from further wagering for that period.
Time Limits
Set restrictions on how long you can play in a single session. When your time limit is reached, you will be logged out of your account automatically, giving you a natural break from gambling.
Wager Limits
Control the maximum amount you can stake on individual bets. This helps prevent impulsive large wagers and encourages more thoughtful gambling decisions.
You can adjust or remove these limits through your account settings, though we recommend allowing a cooling-off period before making changes to ensure your decision is not made impulsively.
Self-Exclusion and Cooling-Off Periods
If you feel that your gambling is becoming a problem, Mad Casino offers self-exclusion options that give you complete control over your account access.
Self-Exclusion
You can request temporary or permanent self-exclusion from Mad Casino at any time. During a self-exclusion period, your account will be closed and you will not be able to access our services or place any bets. You will also be excluded from our marketing communications.
Temporary self-exclusion: You can exclude yourself for a minimum period of 24 hours up to several months. Once your chosen period expires, you will need to contact our support team if you wish to reactivate your account.
Permanent self-exclusion: If you choose permanent self-exclusion, your account will remain closed indefinitely. You can request account reactivation only after a minimum period of five years, and this will require additional verification.
Cooling-Off Period
If you've made changes to your limits or feel you need a break, you can request a cooling-off period. This will temporarily suspend your account for a period you specify, typically between 24 hours and several weeks, allowing you time to reflect on your gambling habits.
To request self-exclusion or a cooling-off period, contact our support team through our website or call the helpline numbers listed below.
Reality Checks and Session Reminders
Mad Casino includes built-in reminders to help you stay aware of how long you've been playing and how much you've spent during your session.
- Session timers: Periodic pop-up notifications remind you how long you've been playing and encourage you to take a break.
- Spending trackers: Real-time displays show you how much you've wagered and any winnings or losses during your current session.
- Break suggestions: After extended play periods, we prompt you to take a break away from the screen.
These tools are designed to interrupt automatic play patterns and give you moments to reflect on your gaming activity. You can customise reminder settings through your account preferences.
Protection of Minors
Mad Casino is strictly for adults only. We take the protection of minors very seriously and employ multiple safeguards to prevent underage gambling:
- All players must be 18 years of age or older to create an account and gamble on our platform.
- Age verification is performed during the registration process and may be required periodically.
- We use advanced identity verification technology to confirm age and prevent fraudulent accounts.
- Parents and guardians concerned about a young person's internet usage can use parental control software to restrict access to gambling websites.
- We do not advertise our services to minors and comply with all advertising standards in the en-NZ jurisdiction.
If you are aware of a minor accessing gambling services, please report it to us immediately through our website or contact the Department of Internal Affairs.
Helpful Resources and Helplines for New Zealand
If you're concerned about your gambling or someone else's, the following organisations in New Zealand provide free, confidential support:
Gambling Helpline New Zealand
Phone: 0800 654 655 (24/7, free call)
Online: Available through www.gamblinghelpline.co.nz
The Gambling Helpline provides free, confidential counselling and support for people affected by problem gambling. Trained counsellors can discuss your concerns and help you find the right support.
Problem Gambling Foundation
Phone: 0800 322 422 (24/7, free call)
Website: www.pgf.nz
The Problem Gambling Foundation offers support, information, and resources for individuals and families affected by problem gambling.
Gamblers Anonymous
Gamblers Anonymous is a peer support organisation offering group meetings and support for people struggling with gambling addiction. Meetings are held throughout New Zealand. Visit www.gamblersanonymous.org.nz for meeting times and locations.
Department of Internal Affairs (DIA)
The DIA regulates gambling in New Zealand and can provide information about gambling laws and responsible gaming resources. Visit www.dia.govt.nz for more information.
Citizens Advice Bureau
The Citizens Advice Bureau provides free information and advice on financial matters, including support for those experiencing gambling-related financial difficulties. Find your local bureau at www.cab.org.nz
How to Get Help
If you or someone you know needs help with gambling, taking the first step is often the hardest. Here's what you can do:
Reach Out
Contact one of the helpline organisations listed above. They are free, confidential, and available 24/7. You don't need to be at crisis point to call—many people find it helpful to talk early.
Talk to Someone You Trust
Consider discussing your concerns with a friend, family member, or healthcare provider. They may be able to offer support or help you access further resources.
Use Our Self-Exclusion Tools
If you're playing at Mad Casino, use our self-exclusion or cooling-off features immediately. This can be an effective first step in regaining control.
Seek Professional Counselling
Many counsellors and therapists in New Zealand specialise in gambling issues. Your GP can provide referrals to appropriate services, or you can ask the Gambling Helpline for recommendations.
Financial Support
If you're experiencing financial difficulties due to gambling, organisations like the Citizens Advice Bureau can help you create a financial recovery plan and connect you with additional resources.
Our Responsible Gambling Tools
Mad Casino is committed to providing state-of-the-art tools to help you gamble responsibly. Our platform includes:
- Account limits: Set deposit, loss, wager, and time limits on your account.
- Self-exclusion: Temporary or permanent account closure options.
- Session reminders: Periodic notifications about your time and spending.
- Betting history: Easy access to your complete gambling history and account statement.
- Responsible gambling information: Educational resources and links to support services available throughout our platform.
- Cooling-off periods: Request a break from your account without permanent exclusion.
- Reality checks: Pop-up messages designed to interrupt extended play sessions.
All of these tools are accessible through your account settings or by contacting our support team.
Our Commitment Continues
Responsible gambling is not a one-time initiative at Mad Casino—it's embedded in everything we do. We continuously review and improve our tools, train our staff on recognising problem gambling signs, and work with regulatory bodies and industry organisations to uphold the highest standards of responsible gaming.
Your wellbeing is our priority. If you have any questions about our responsible gambling practices, please reach out to us through our website or contact the support services listed above.
For more information about our policies and practices, please review our Terms and Conditions and Privacy Policy.